Questions & Answers

Ordering & Shipping

  • How long does shipping take?
  • Within Germany, delivery time is 2-4 working days.
  • Can I return my order? Yes, you can return unopened products within 14 days.
  • Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.

contact

  • How can I contact customer service? You can reach us at ivellestore@icloud.com or use our contact form on the website.

payment

  • What payment methods do you accept? We accept credit and debit cards (Visa, Mastercard), PayPal, and Apple Pay.